Pre-sales advice +33 5 54 54 41 01
Refunds and returns
Benefit from free 30-day return policy
Refund rights
Refunds and changes are made at the end of the month by the same payment method used to purchase the product.
Litigation
We will try to answer you as soon as possible. STEFANO DESIGN is at your disposal and we welcome the opinions of our customers. We strive every day to get loyal customers and to always meet your expectations.
Return policy
Returns will not be accepted for products that are not unused, in perfect condition, clean and with their original packaging, and without signs of assembly, for which reason payment or change will only be made after receipt of the goods in our facilities. If, upon receipt of the package, these conditions are not met, the refund will not be accepted.
The refund request must be made within a maximum of 30 days from receipt of the product. If, for any reason, this period is not possible, you must contact us so that we can agree on different conditions. After the expiry of the 30-day period, STEFANO DESIGN will not accept any refund for failure to purchase products. This withdrawal is only accepted if the product has not been handled and has no symptoms of assembly/use.
Special or custom orders have no right of return and withdrawal except for reasons of factory defect.
If you wish to withdraw from the purchase of a product, you must contact us by sending an email to contact@stefanodesign.fr.
The free 30-day return policy does not apply in Switzerland. Vou should contact us by sending an email to contact@stefanodesign.fr.
Return conditions
We accept all returns that meet these requirements:
- You can request a refund within 30 days of purchase.
- The item must be in the same packaging conditions in which it was delivered and in its original packaging, in perfect condition, without any indication of assembly or use, which means that the product seal must not have been tampered with in any way, including manuals, accessories and warranty documents. In addition, the items must be properly packaged and protected to avoid damage during the return transport to STEFANO DESIGN. Otherwise, the defects made on the item could be recovered and the remaining difference could be paid.
- It must be properly packed so that it is not damaged during the return transport. In case of non-compliance, the refund cannot be accepted or the amount of the estimated damage can be deducted from the payment.
- Once the item has been received and verified as correct, we will refund you using the same system you used to pay, subtracting the cost of transport to and from the product, paying only the difference.
- If a product is broken or defective when the customer receives it, STEFANO DESIGN reserves the right to decide whether to refund the amount paid or to replace it with a new product in perfect condition.
- If the defect appears later, the case is examined and the steps provided for in the product guarantee are followed.
- Returns are not possible for deliveries in relay points.
In case of non-compliance with the requirements or observation of any damage/dysfunction/use on the product, STEFANO DESIGN retains the right not to accept the refund or to deduct the amount of the estimated damage together with the transport costs.
Please contact us by email at contact@stefanodesign.fr, stating the order number and the products you wish to return. We will reply as soon as possible and arrange a refund as soon as possible.
It is imperative that you notify STEFANO DESIGN before returning any product so that there are no problems with the processing and our team can check the receipt of the material.
Vous avez des questions ?
Sachez que l’équipe STEFANO DESIGN met toujours tout en œuvre pour vous satisfaire pleinement et cela, avant, pendant et après vos achats. Nous restons bien sûr à votre disposition :
By telephone
from France:
05 54 54 41 01
(Free of charge from a landline or mobile phone)
from Belgium or abroad :
+33 (0) 5 54 54 41 01
Chat en direct
Mon - Sat: 9.00am - 6.00pm
